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Welcome to www.talesofsoccerstore.com
 Please read our FAQs before contact us. Sometimes your answers are already here. Thank you.

Payment Method

       Talesofsoccerstore.com  accepts payment by Credit Cards ( VISA or Master Card ) . We are trustful and honestly shop.  It's safe and secure to make a payment online with us. Please be advised that we NEVER keep any financial information on our website.


Policy and condition . Must read for your clearly understanding before purchase .


-  When you complete a payment for an order,  Your order status will change from "unpaid" to "paid" within 24 hrs. Then your order is already in processing .

- After you made a purchase , You can access to our website to review your order status and details anytime .

You can check your order status by access to our website  then click to your order profile to review any detail.   Your item status are described as:

Awaiting in production queue = First status after payment made. Waiting for our staff to enqueue the order.
Item in processing = Order was put in queue, and currently in production progress.
Ready for packing = Production was completed, awaiting for packing. Please note that we need to split shipments in case of large order.
Item shipped out = We've shipped out your shipment(s). You can use tracking number to check your order status.
Item delayed = Some problem(s) has occurred with your item, We will send you the email and  please check your email for the decision.
Awaiting for refund = This item can't be provided due to some problem , We will refund you the cost of item which we can't provide.
-  The production time is about 4-10 business days and the delivery time is about  5-8 business days .  Normally you will get your order shipment within 2-3 weeks after payment date . We do guarantee if 4 weeks after payment date but the shipment still not arrive your address , We will take reimbursement response for you. 

* Business days are Monday - Friday, not included our national public holiday.

- The shipment tracking number will be provide as soon as the shipment will be send  which may take time about 5-10 business days after payment date . ( You can access to our website to check your order status anytime . )

- This is the Pre-Paid Method .  Sometime we could not supply some of your order items because of the accidentally temporary out of service from the manufacturer.   In this case , We will contact you by email for asking your decision of Item Replacement or Item Individual Refund .  So please monitor your contact email regularly .

In case of some of your items are delay or accidentally out of stock, we will contact you by email to ask your decision of change , waiting , or cancel the item.   If you choose to cancel and get refund , we will also refund the individual of shipping cost of an item .

- If you need items in hurry OR urgently situation , we may not suit with your request AND may not fulfill your satisfaction . However you can contact us to cancel the order and get the refund anytime .
- Our products quality may not equal compare with official products , If you expect the high quality as original . It's simply that our products may not reach your satisfaction . 
- We always split your order to many shipment ( 4 or 5 items/ package ) for the purpose to keep you Free of Tax . Our shipment through worldwide almost never have problem with import customs .  However if the tax / fee has occurred , The recipient have to take response for the tax .
*** However if have any problem with import custom, The recipient have to take reponse for the problem . ***
If you place order of 4+ shirts, we will partially ship them whenever your items are finish in amount of 4 or 5. We always split the large order into small packs, each pack contain 4 shirts to keep you free of importing tax. It's typical that you will NOT get all shipments at once.   ( in some case each package may contain more or less than 4 shirts if necessary) .
The shipment through Germany and Austria have a high chance to be inspect for tax / fee of charge. So please monitor your order shipment status carefully.

- We always use courier express service ( Fedex , DHL ) for Worldwide shipping delivery service . But for South America ( Brazil ) OR some remote control area OR far away location , We have to use Global Airmal Service which may take time about 10 - 15 business days for the delivery time .         

Returns and Refund Policy

            Talesofsoccerstore.com   is TRUSTFUL and  HONESTLY shop . We working hard and try our best to provide best service as we can

However if the problem which could be occurred  , We take response for your as this following . But you have to inform us within 7 days after you recieved the package.

- If your received item has any mistake , error  ( wrong size , wrong model ) ,  Please send the clearly photo / pictured  via contact email for us to identify the problem . We will keep record for further improvement .  And then we will take reimbursement response for you .

If your received item has any defect  ( dirty , stain  ) , We suggest you please try to wash the spot with soft hand wash first . ( The dirty spot can be happen while on transportation process ) . If stain spot can not be clean ,  Please send the clearly photo / pictured  via contact email for us to identify the problem . We will keep record for further improvement .  And then we will take reimbursement response for you .

If your received item don't have main problem but the overall quality can not reach your satisfaction , You can return the items back to us to request Full refund . ( Only for New Customer who has below 3 items at first order purchased )


Refund process

       If the refund process need to be apply for you .  The refund process will take abount 1 - 2 business for processing . Then the money will be return to your credit card within 7 - 14 business days later depend on your credit card .  When the money has already returned to your credit card , We will provide the refund transaction number for your reference . 

       - Refund request over 7 days after payment that have a Bank Fee 10$ (not us), you won't get the total money. Optional is we will refund you on next purchase.

How to tend your Soccer shirts / jerseys


  1. We recommend to use hand wash rather than using washing machine when you wash them for the first time. Please wash them gently to prevent damage to the badge or patch.
  2. Please make sure to flip them inside out, and wash them gently in cold water by hand wash or "soft" mode for the washing machine, especially for the first 5 times.
  3. We recommend do not dry with iron, just hang dry. But if you need to iron them, please be careful around the patch or badge area, flip inside out if possible.
  4. Keep your shirts away from high humidity or direct sun light.
How to contact us

You may contact us by sending email to us at  [email protected]  Thank you!

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